Few of us are prepared when a death occurs and we often need support and assistance, both at the initial time of death, and throughout the funeral planning process, as well as continued support as we come to terms with the loss.

What Do I Do?

The majority of deaths are from natural causes and can occur in hospital, aged care facilities or in the family home. In most cases, a Cause of Death Certificate will be issued by the attending doctor.

Once you have contacted Max Perram’s Funeral Service, we would recommend that you contact close family or friends to be with you if it is possible at this time. In our experience, having someone close-at-hand is invaluable, as you are likely to benefit from the support and help during the immediate hours following the passing of a loved one.

Seek immediate support

When the death of a loved one occurs, feelings of panic and helplessness may be overwhelming, but remember that you are not alone.

It is important to reach out to close relatives, friends and professionals for the help, support and comfort you need.



Contact our dedicated staff 24 hours a day, every day of the year. It’s easy to arrange an appointment for a personal consultation in the comfort of your own home or our private offices.


The attending doctor will officially confirm the death and issue a Life Extinct Certificate or Cause of Death Certificate. You can then notify Max Perram’s and we can bring your loved one into our care. If a doctor is unavailable and your loved one has been under palliative care, you may use the services of a palliative care nurse who is able to issue an interim certificate.

Most aged care facilities require families to nominate their preferred funeral director when their family member becomes a resident of the facility. In this case, the staff will contact Max Perram’s once the family have been notified.
If the death occurs in hospital, the initial contact to Max Perram’s is not usually made by hospital staff, but by close family members. Once contact has been made with us, we will then coordinate with the hospital in order to bring your loved one into our care.

When a death is sudden or unexpected, a doctor may not be able to issue the Cause of Death Certificate and the coroner needs to be notified. This usually means that the New South Wales Police Service will be required to attend in order to prepare a report for the coroner to establish the cause of the death.